Privacy Policy
Last Updated: October 2025
Our Commitment to Privacy
sphere des is committed to protecting your personal data and respecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
We comply with Singapore's Personal Data Protection Act (PDPA) and follow industry standards for data protection.
1. Information We Collect
Personal Information
We collect information you provide directly when you:
- Contact us through our website forms
- Request design consultations or services
- Communicate with us via email or phone
- Subscribe to our communications
This may include: name, email address, phone number, address, and project details.
Usage Data
We automatically collect information about your visit, including:
- IP address and browser type
- Pages visited and time spent
- Referral source and exit pages
- Device information and operating system
Cookie Data
We use cookies and similar technologies to enhance your experience. See our Cookie Policy for details.
2. How We Use Your Information
Service Delivery
- Respond to your inquiries and consultation requests
- Provide interior design services
- Schedule appointments and site visits
- Communicate about your project
Business Operations
- Process payments and maintain records
- Improve our services and website
- Analyze usage patterns and trends
- Maintain security and prevent fraud
Marketing Communications
- Send design tips and project updates (with consent)
- Inform you about new services
- Share relevant industry information
You can opt out of marketing communications at any time.
Legal Compliance
- Comply with legal obligations
- Enforce our terms and conditions
- Protect our rights and property
- Respond to legal requests
3. Legal Basis for Processing
We process your personal data based on:
- Consent: When you provide explicit consent for specific purposes (e.g., marketing)
- Contract: When processing is necessary to fulfill our service agreement
- Legitimate Interest: For business operations and improvements
- Legal Obligation: When required by Singapore law
4. Data Sharing and Disclosure
We may share your information with:
Service Providers
Third-party contractors and suppliers who assist with:
- Website hosting and maintenance
- Email communications
- Analytics services
- Payment processing
Professional Partners
With your consent, we may share project information with contractors, suppliers, or craftsmen necessary for service delivery.
Legal Requirements
We may disclose information when required by law or to protect our rights, property, or safety.
We do not sell your personal data to third parties.
5. Data Security
We implement appropriate security measures to protect your data:
- Encryption of data in transit and at rest
- Secure servers and access controls
- Regular security audits and updates
- Employee training on data protection
- Breach notification procedures
While we strive to protect your data, no method of transmission over the internet is completely secure. You use our services at your own discretion.
6. Data Retention
We retain your personal data for as long as necessary:
- Contact Information: 3 years after last contact
- Service Records: 5 years after project completion
- Financial Records: 7 years (legal requirement)
- Marketing Data: Until consent is withdrawn
After retention periods expire, we securely delete or anonymize your data.
7. Your Rights
Under Singapore's PDPA, you have the right to:
To exercise these rights, contact us using the details below. We will respond within 30 days.
8. Third-Party Services
Our website uses third-party services that may collect information:
- Google Analytics: Website analytics and user behavior
- OpenStreetMap: Interactive map functionality
- Facebook Pixel: Marketing and conversion tracking
These services have their own privacy policies. We recommend reviewing them.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy periodically. Material changes will be communicated through our website or email. Your continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions about this privacy policy or to exercise your rights:
We will respond to your inquiry within 30 days.